Overview
At my first gurukul, we are committed to delivering your educational flashcards, puzzles, and learning resources safely and efficiently. This Shipping Policy outlines our shipping process, estimated delivery timelines, shipping charges, and other important information related to the delivery of your order.
Order Processing
All orders are processed after successful payment confirmation. Orders are typically processed within 1–3 business days, excluding weekends, public holidays, and unforeseen operational delays. During periods of high demand, product launches, festive seasons, or promotional events, processing times may be slightly longer. Once your order has been processed and dispatched, you will receive a shipping confirmation email or message containing tracking details, where available.
Shipping Locations
my first gurukul currently ships across India. We strive to deliver to most serviceable pin codes through our trusted courier and logistics partners. Delivery availability may vary depending on the location and courier network coverage.
Estimated Delivery Time
Delivery timelines may vary based on your location, courier partner operations, weather conditions, public holidays, and other external factors beyond our control. Estimated delivery timelines are as follows:
● Metro Cities: 3–7 business days
● Tier 2 & Tier 3 Cities: 5–10 business days
● Remote or Special Service Areas: 7–14 business days
These timelines are estimates only and should not be considered guaranteed delivery commitments.
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment is completed. my first gurukul may offer free shipping on selected products, minimum order values, promotional campaigns, or limited-time offers. Such offers may be modified or withdrawn without prior notice.
Delayed Deliveries
While we make every effort to ensure timely delivery, delays may occasionally occur due to factors beyond our control, including weather conditions, transportation disruptions, courier operational issues, government restrictions, natural disasters, or inaccurate shipping information provided by the customer. my first gurukul shall not be held responsible for delays caused by such circumstances. However, our team will make reasonable efforts to assist customers in tracking and resolving delivery-related concerns.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping and contact information at the time of placing an order. my first gurukul will not be responsible for delays, failed deliveries, additional shipping costs, or lost shipments resulting from incorrect or incomplete address details provided by the customer. If you notice an error in your shipping information, please contact us immediately. While we will try to accommodate changes before dispatch, we cannot guarantee modifications once an order has been processed.
Lost, Damaged, or Missing Packages
If your package arrives damaged, appears tampered with, or if any items are missing, please contact us within 48 hours of delivery. Customers may be asked to provide photographs of the package, product, and shipping label for verification purposes. In the event of a shipment being confirmed as lost in transit by the courier partner, my first gurukul will work with the courier service to investigate the issue and provide an appropriate resolution, which may include a replacement or refund at our discretion.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call 9109101326 or email us at connect@myfirstgurukul.com or contact us at Write Track Creations Pvt. Ltd. 303, Third Floor, Shanti Dazzle, RCM - 09, Scheme NO 140,Behind Agarwal Public School, Sector B, Greater Brajeshwari, Indore, Madhya Pradesh 452016